Shipping, Returns & Refunds
Please review the preparation times, shipping options and confirmation process below before ordering. Product preparation and shipping transit are separate stages. All shipping estimates start from the dispatch date, not the order date.
1. Product preparation
After payment has been confirmed, the estimated preparation times are:
| Product type | Estimated preparation time |
|---|---|
| Sneakers | 24–48 hours |
| Luxury shoes | 3–5 days |
| Clothing and other accessories | 2–3 days |
These preparation times do not include shipping transit or the time needed for your confirmation. For orders containing different product types, contact us to confirm the preparation and dispatch arrangements.
2. Video confirmation before dispatch
Once your items are ready, we will record a video for you to review. Before dispatch, we will ask you to confirm the product quality, size and delivery address. Please check the video and all order details carefully and tell us about any concern or correction before approving dispatch.
3. Shipping methods & estimated transit times
| Destination | Shipping method | Estimated time after dispatch | Shipping charge |
|---|---|---|---|
| United States — standard | USPS | Approximately 10–15 days | Free shipping |
| United States — express | FedEx or UPS | Approximately 5–7 days | Additional charge; confirm the amount before payment |
| United Kingdom | Royal Mail by default | Approximately 10–15 days | As shown at checkout or confirmed before payment |
| Other European countries | DHL by default | Approximately 10–15 days | As shown at checkout or confirmed before payment |
| Asia | Local dedicated shipping line by default | Approximately 7–10 days | As shown at checkout or confirmed before payment |
Transit times are estimates, not guaranteed delivery dates. Customs processing, carrier operations and local delivery conditions may affect arrival. For destinations outside the regions listed above, contact us before ordering to confirm availability, shipping method, cost and estimated transit time.
Payment charges, where applicable, are separate from shipping charges. See our Payment page for the payment process and charge details.
4. Returns, cancellations & refunds before dispatch
We accept cancellation and return/refund requests before your goods have been dispatched. If you are not satisfied with the items during the video confirmation stage, or need to change the size or address, contact us before dispatch. Please review all details carefully before approving shipment.
Send your order number and your request to our official support contacts below. We will confirm the order’s dispatch status and arrange the cancellation, refund or requested change. Refund arrangements and any proposed adjustment will be explained to you before processing.
5. Requests after dispatch
The pre-dispatch cancellation and refund policy above applies only while the goods have not been shipped. For an issue reported after dispatch or delivery, contact us with your order number and relevant photos or video so that we can review the issue and explain the available next steps. Contact us before sending any item back.
This policy does not exclude mandatory consumer rights or any rights available under your payment provider’s applicable rules.
6. Customs detention at the shipping origin
If your shipment is detained by customs at the shipping origin, we will arrange shipment again. Contact us with your order number if you receive a customs or carrier notice. This commitment concerns detention at the shipping origin; for an issue at the destination, contact us so we can review the notice and the available next steps.
7. Contact us
Email: [email protected]
WhatsApp: +86 158 0599 1422
Instagram: @antsneakers.info
Please include your order number in payment, shipping, cancellation and refund enquiries. See also our Payment information and Conditions of Use.